Privacy Policy
Effective Date: Jan 01, 2026
Last Updated: Jan 01, 2026
At Harley Street Andrology, your privacy is a priority. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, complete our forms, or interact with our chatbot assistant.
Mission
World-class men’s health service through patient-centred care.
Vision
Set the UK benchmark for cutting-edge andrology, transforming the future of men’s health.
Values
Ensure every patient is treated with precision, innovation, compassion, and integrity.
1. What Information We Collect
We may collect and process the following types of personal information:
- Contact details: Full name, email address, phone number, and postal address.
- Medical information: Only the information you voluntarily provide via contact forms or consultations.
- Technical data: IP address, browser type, and cookies for site functionality and analytics.
We only collect data that is necessary to deliver our services or respond to your enquiries.
2. How Your Information Is Used
Your information is used strictly for:
- Responding to enquiries and scheduling appointments.
- Providing medical advice or services based on your requests.
- Sending follow-ups and essential communications related to your care.
- Improving website performance and user experience.
We do not share your data with third-party advertisers or unrelated third parties.
3. Data Storage and Security
All personal data submitted via our forms, chatbot, or consultation tools is:
- Stored securely on encrypted European servers, in compliance with GDPR.
- Accessed only by authorised clinical or administrative staff at Harley Street Andrology.
- Protected using industry-standard safeguards including SSL encryption, firewalls, and routine security audits.
4. Use of Forms and Chatbot
Our website forms and chatbot are secure, encrypted, and designed to collect only the information necessary to serve your enquiry. All submissions are:
- Processed confidentially.
- Accessible only by staff involved in your care.
- Never used for marketing without your explicit consent.
5. Your Data Rights
Under GDPR, you have the right to:
- Access your personal data.
- Request corrections to incorrect or outdated information.
- Request deletion of your data where applicable.
- Withdraw consent at any time.
- Lodge a complaint with a supervisory authority.
To exercise any of these rights, please contact us at:
+44 20 7034 8464